Mastering Customer Relations and Service Excellence for Business Success

Good customer service is at the heart of every successful business. Maintaining high customer service standards can improve your relationships with customers and boost your sales. On the contrary, bad customer service will cost you time, money and even your reputation. This is why it is essential to set clear expectations around customer service in your organisation and develop customer service skills within your team.

This course will explore what good customer service looks like, what to look for in your customer service team when it comes to recruitment and training, and how to measure good customer service.

In this course, we'll explore what makes for good customer service and how to deal with customer complaints.

By the end of this course, you will be able to:
• Explain what good customer service entails
• Identify core customer service skills
• Outline the essential components of a complaints policy
• List ways of preventing complaints
• Explain how online customer service channels can help your business

This Intellelearn Mastering Customer Relations and Service Excellence for Business Success course includes:

• Stop-Start technology meaning you learn at your convenience
• All device compliant meaning you can use laptop-tablet-smartphone at anytime
• Developed by Professionals
• Accredited by The CPD
• Approximate duration: 1 hour

Accreditation:

This Mastering Customer Relations and Service Excellence for Business Success online course is fully accredited by The CPD. You will be able to instantly download and print your certificate as soon as you successfully complete the course. This qualification is universally accepted by all employers.

Format:

This Mastering Customer Relations and Service Excellence for Business Success course is accessed through a dedicated learner portal and you will be provided the easy to use login details. The course is divided into modules with a short quiz at the end of each to test your knowledge. Once you have progressed through each of the modules you can access a quiz which consists of 20 multiple choice questions based on the material that you have studied.

Once you have passed the course you can download your course certificate in PDF from your learner area. If you don't pass the course first time, don't worry, you can resit the test as many times as required.

Duration:

The Mastering Customer Relations and Service Excellence for Business Success course takes approximately 60 minutes to complete. As an e-learning course you can complete this training in convenient stages.

Support:

We are dedicated to helping you succeed. Our course includes dedicated tutor support and they are available to provide you with unlimited online email support to help answer any questions that you may have whilst you are studying the course. Remember: your success is our success!